ACCOUNT AND LOGIN
Q: I am unable to login
A: If you are unable to log in, make sure that you are using the correct username and password. Check your confirmation email to make sure you typed everything as seen in that email, because the login is cAsE sEnSiTiVe. If that does not work, try to enter a blank username and password, then submit your correct login. If you still cannot login,visit the password reset form or contact us at email@example.com
Q: I forgot my username or password
A: If you forgot your username or password, you can fill out the username / password reset form or you can email us at firstname.lastname@example.org and we can provide you with your login information.
Q: How do I change my email address?
A: In order to change your email address, you can email us at email@example.com and we can update your email information.
BILLING AND SUBSCRIPTION
Q: What is a Monthly Subscription?
A: A monthly subscription is one that recurs or rebills every month or 30 days.
A: We use CCBill Payment Global Processor.
Q: How do I change or update my billing information?
A: In order to change anything regarding your billing, contact is at firstname.lastname@example.org.
Q: What forms of payment do you accept?
A: We accept all major credit cards, and PayPal.
Q: How do I cancel my subscription?
A: Subscriptions can be managed on the account status page or you can contact us at email@example.com and we can cancel the account for you.
Q: What web browser do we suggest?
A: We suggest using either Google Chrome or Mozilla Firefox.
Q: How do I clear my browser's cache?
A: It depends on the browser, but generally you will want to look for "Options" or "Preferences" and then look for Cache options or "Temporary Internet Files" or "Cookies."
Q: How do I download movies and pictures?
A: If you click on a set or movie from the main updates page, at the bottom of the new page, you have different options of downloading. All the images are in zip files, and you can pick the size you want to download. The movies are generally in .mp4 format and available in HD download.
I sometimes get "You are blocked temporarily" when I try to log-in.
Our server security system monitors hacker attempts and account abuse and might block you in the following cases:
You have tried to log-in unsuccessfully many times within a short time frame. Please remember that user and password are CaSe senSiTivE!
Your username has been used from various IP addresses within a short time frame. Do not share your account with other people! Your login is for your use only. Shared accounts will be automatically blocked. Please read the Terms.
You have downloaded huge parts of the site with a download manager. This is also called "site leeching". Please don't do that. Other members' download speed might be negatively affected. "Leeching" will be blocked.
If you have any troubles viewing the site you should keep in mind to try another browser. The site has been developed to work with at least Internet Explorer 7. We would recommend you a modern browser, f.e. Mozilla FireFox, Google Chrome, Apple Safari, Internet Explorer 8 or higher.
Why don't I see the latest updates? (Proxy Servers)
The problem with proxy servers is that they store content to speed up download speed. This can be a be a problem on frequently updated sites. You should surf without proxy servers because you might not get the latest updates otherwise.
To disable on Windows PC's:
click [Start] => [Control Panel] => [Connections] => [LAN settings] => [disable any checked feature] => [restart the computer]
Do not use spiders to dump the complete site. (no "leeching"!)
Automatic downloading the complete site or large parts of it reduces the server speed and negatively affects users' ability to surf the site.
Our server security system will block you if spidering is detected
First you have to download the complete video to your harddrive.
Start iTunes. If you have an outdated version of iTunes installed or one without video support, upgrade to a newer one, we recommend the current version (iTunes 11.x) Download is available here: http://www.apple.com/itunes/download/
After that, you should see 6 items at the 'Media-Library', Music, Movies, TV, Podcasts.... and so on. If you let iTunes manage the videos on your iPod you only have to 'drag and drop' the downloaded video-file into the Movies-Section of your Media-Library.
Click on that section afterwards, to proof if the video is there. Now press 'Synchronize' and the video will be transferred onto your iPod. If you manage the iPod-videos on your own, you have different possibilities to get the video-file working.
The easiest way is to 'drag and drop' the downloaded video into the Movies-area in your 'Devices'-section (Your iPod has to be already connected to your PC/Mac for this). Just to let you know, not all iPod's have the possibility for a video-playback with the default-firmware.